Cookie & Privacy Policy

1. Who we are

Tromso Travel is a tour operator based in Tromsø, Norway. We are responsible for the personal data we collect from you when you use our website at tromsotravel.no. For questions about your data, contact us at contact@tromsotravel.no.

2. What data we collect

We may collect the following types of personal data: • Contact information (name, email address, phone number) • Booking information (tour selection, dates, group size, special requests) • Communication records (emails and messages you send us) • Technical data (IP address, browser type, pages visited — via cookies) • Payment data (processed securely through our booking provider, Bokun)

3. How we use your data

We use your personal data to: • Process and manage your tour bookings • Communicate with you about your booking • Respond to your enquiries • Send booking confirmations and tour information • Improve our website and services • Comply with our legal obligations We do not sell your personal data to third parties.

4. Legal basis for processing

We process your data on the following legal bases (GDPR): • Contract: To fulfil your booking • Legitimate interest: To respond to enquiries and improve our services • Legal obligation: Where required by Norwegian law • Consent: For marketing communications (where applicable)

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use: • Essential cookies: Required for the website to function (e.g. your season preference) • Analytics cookies: Help us understand how visitors use our site (anonymised) • Third-party cookies: From our booking provider (Bokun) to enable booking functionality You can disable cookies in your browser settings, though some features of the site may not function correctly.

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking data is typically retained for 5 years for accounting and legal compliance purposes.

7. Your rights (GDPR)

Under GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (where applicable) • Object to or restrict our processing of your data • Data portability • Withdraw consent at any time To exercise any of these rights, contact us at contact@tromsotravel.no.

8. Third-party services

We use the following third-party services that may process your data: • Bokun (booking platform) — for processing tour bookings • Google Analytics (if enabled) — for website analytics These providers have their own privacy policies and are responsible for their own data processing.

9. Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, alteration, or disclosure.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page. Significant changes will be communicated to customers who have active bookings.

11. Contact & complaints

For any questions or concerns about your data, contact us at contact@tromsotravel.no. If you believe we have not handled your data correctly, you have the right to lodge a complaint with Datatilsynet (the Norwegian Data Protection Authority) at www.datatilsynet.no.

Questions about your privacy or data? Get in touch with us.